Paul Ruby

Paul Ruby (L)(’85 hotel & rest mgmt) has published a book titled Creating Guests for Life: Lessons Learned and Rules to Follow for Improved Service, a must-read for anyone in the service industry. Written in a light, conversational style, Ruby offers lessons from his many years in the hospitality industry, such as “Attentive service is appreciated, and sometimes throwing in a pool table doesn’t hurt” and “If guests are coming in for a special reason, find out what the occasion is. And if it is for a ‘last supper,’ put them in the back room.”